Microsoft CRM Solutions for Field Service Management
Complete customer management in a single application
Whether you are looking to provide a simple Helpdesk function for your customers to call into or Maintenance, Repair and Overhaul (MRO) is your main business function, ePartners has a solution to meet your specific requirements. We offer our customers a range of solutions from Helpdesk and CRM Support, Contracts Management, Service Level Agreements and Billing, through to Engineer Resource scheduling and mobile applications.
Our solutions are based on Microsoft Dynamics CRM and have the following functionality:
- Confirm service orders and manage van-stock parts with mobile devices
- Allow customers to log issues and breakdowns via a web portal
- Provide a Knowledge base and Frequently Asked Questions to your customers
- Track customer issues from inception to close
- Route requests to the right team
- Select the correct resources for the job
- Schedule resources based on skills and geography
- Route plan an engineer’s schedule
- Issue jobs out to mobile devices
- Allow Engineers to enter time and materials on a mobile device
- Invoice the customer against their contract terms
- Identify problem clients and trends, and take corrective action if needed
- Track service calls under warranty, total warranty cost, and in-warranty product returns
- Correctly allocate costs for servicing products and assets under warranty
Our Field Service CRM solutions are suitable for a range of business types including:
- Construction and Property Management
- IT Services
- Hi-Tec and Electronics
- Plumbing, Heating and Ventilation
- Retail Support
- Project Management and Professional Services
- Industrial Machinery and Equipment
- And many more
For more information on our CRM solutions for field services, contact us.
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